General conditions

General Conditions
Hotsoup.nl
C.o.C. North Netherlands 62244256
taxnr.: NL854724710B01
SKAL25811 NL-BIO-01
Zuster Kortestraat 2
9983 SX Roodeschool, The Netherlands

bank account name Hotsoup.nl
IBAN: NL04BUNQ2205861085 BIC/SWIFT: BUNQNL2AXXX
bunq bank, Amsterdam, The Netherlands

Texts and images
On the used texts and images lays copyright. It is not allowed to use texts and images otherwise than for normal functioning of this site. Please contact Hotsoup.nl if you want to use texts and images used on this site for other purposes.

Prices
The prices of the items in our shop include VAT. For larger quantities the prices are on request.

Payment and Delivery
As soon we receive your order, you will be send (by e-mail) a confirmation of your order, including the total amount and payment data. Before shipping the merchandise, first the payment has to be fulfilled. You can pay with iDeal, Giropay, Bancontact / Mr Cash, Maestro and Direct Banking via MultiSafePay with PayPal (use the email address paypalAThotsoup.nl, replace AT with @) or within fourteen days by bank transfer to IBAN NL04BUNQ2205861085, account holder: Hotsoup.nl, with remark: order or invoice number. If you do not respond and after 14 days no payment is received your order will be canceled (subject to force majeure). For other payment ways please contact Hotsoup.nl
Your order will be shipped by PostNL. Free shipments may use other shipment providers.

Items out of stock
You will receive a confirmation if an item is out of stock, and the assumed time it takes to supply it again.

Complaint and Reliability
If for any reason the customer wants to reject the deal, or wants to swap an item, the merchandise has to be returned within 14 days to Hotsoup.nl (address below) in the same condition as it was delivered. Before doing so, the customer has to contact Hotsoup.nl to inform us of the nature of the complaints. The cost of the return shipment will be paid by the customer, unless a refund has been agreed by Hotsoup.nl. Refunds are normally deducted with original shipping costs, unless agreed differently with Hotsoup.nl
Hotsoup.nl stands for its trade and can be contacted any time. Dutch law is applied in any case these General Conditions are not uni vocal.

Handling of personal data
Hotsoup.nl uses the data provided by their customers only to fulfil their orders in the proper way. Their personal data will be stored in a safe manner and will NOT be handed over to 3rd parties. Our https-certificate is issued by Let's Encrypt.

Alternative ways to order
Please send your written order to: Hotsoup.nl, Order-desk, Zuster Kortestraat 2, 9983 SX Roodeschool, the Netherlands

More Information
If the customer requires more information on any subject, please use this Contact page.

***version 19th of February 2024***